Total Quality Management Program Specific Guidance and Counselling Services in the State High School

Sulistiyana, Sulistiyana and Wiyono, Bambang Budi and Imron, Ali and Suriansyah, Ahmad (2019) Total Quality Management Program Specific Guidance and Counselling Services in the State High School. International Journal of Innovation, 5.

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Abstract

This study aimed to describe the planning, implementation, evaluation, improvement, total quality improvement program and specialised guidance and counselling services in the Senior High School. Conclusion of the study is firstly; total quality planning in guidance and counselling services with a preparatory phase (preparing) and design (designing) that involve various parties; secondly, the implementation of total quality plan in a special service counselling program conducted by a team with PDCA principle involving various components such as parents/families, teachers, and education personnel staff with coordination and intensive interaction. Evaluation is total quality in a special service program and guidance is through individual and group counseling, adherence to the program, the achievement, obstacles and constraints and involve all components including the parents / families. The total quality improvement program specialised in guidance and counselling services in the assessment-based implementation, involving stakeholders, continuous improvement, repair and improvement of the comprehensive and expanding services. Keywords: total quality management, special services program guidance and counselling

Item Type: Article
Subjects: L Education > L Education (General)
Depositing User: S. Kom Rahman Abdi
Date Deposited: 22 May 2020 06:09
Last Modified: 22 May 2020 06:09
URI: http://eprints.ulm.ac.id/id/eprint/9146

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