ANALYSIS OF QUALITY HEALTH CARE TO PATIENTS PARTICIPANTS OF EXECUTIVE AGENCY SOCIAL HEALTH INSURANCE IN NEGARA PRIMARY HEALTH CENTER (PHC) HULU SUNGAI SELATAN DISTRICT

Rahman, Fauzie ANALYSIS OF QUALITY HEALTH CARE TO PATIENTS PARTICIPANTS OF EXECUTIVE AGENCY SOCIAL HEALTH INSURANCE IN NEGARA PRIMARY HEALTH CENTER (PHC) HULU SUNGAI SELATAN DISTRICT. ANALYSIS OF QUALITY HEALTH CARE TO PATIENTS PARTICIPANTS OF EXECUTIVE AGENCY SOCIAL HEALTH INSURANCE IN NEGARA PRIMARY HEALTH CENTER (PHC) HULU SUNGAI SELATAN DISTRICT.

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Abstract

Abstract: PHC besides prosecuted provide quality services, are also required to increase revenues as a source of increased health services to the community. Therefore, PHC must make an effort in order to keep patients coming to receive health services from health centers. In order to increase patient visits the health center, the health center should be able to display and provide quality health care services and quality so as able to provide patient satisfaction. This study aims to assess the performance of health centers that can be made by reviewing the quality of health care provided health centers that can affect patient satisfaction and as a parameter to determine the readiness of health centers in order to run the Executive Agency of Social Health Insurance/Badan Pelaksana Jaminan Sosial (BPJS). The design of this study was an observational analytic with cross sectional approach. Subject activity was determined by purposive technique based on the considerations necessary information in the study. Respondents who researched many as 94 people. The results showed that all dimensions of quality of service has a value of p <0.05, statistically so that it can be concluded that there is a relationship between all dimensions with patient satisfaction. For the dimensions of reliability p= 0.046, responsiveness dimension p-value = 0.001, obtained assurance dimension p= 0.015. dimensions of empathy with the patient satisfaction obtained value of p= 0.019, real buki dimension p= 0.000. Implementation BPJS has obstacles in the form of administrative completeness incomplete BPJS participants still need socialization efforts to community related administrative requirements of BPJS participants to get health care of BPJS. Keywords: Quality of service, patient satisfaction, BPJS

Item Type: Article
Subjects: R Medicine > R Medicine (General)
Depositing User: Mr Arief Mirathan - Eka Setya Wijaya
Date Deposited: 06 Dec 2016 07:07
Last Modified: 17 Mar 2017 02:54
URI: http://eprints.unlam.ac.id/id/eprint/1407

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